We fundamentally provide a warranty according to the statutory provisions. Notwithstanding this, the warranty period for each product is specified in the product information on www.sendo.info, and this information is availible to the consumer before purchasing the product.
If there is a breach of duty for which we are responsible or hidden flaws of the goods are found, the customer is obliged to provide notification of this and can provide us with a suitable period of time to provide subsequent deliveries or rectifications if possible. If the subsequent delivery or rectification is unsuccessful, the customer is entitled, as he chooses, to request a subsequent delivery or reduction of the purchase price, or to withdraw from the purchase agreement and/or demand compensation. If the customer also demands compensation, we are only liable for damage to the ordered goods. Further claims by the customer for compensation are excluded.

In all above mentioned cases the consumer shall send to us the goods immediately and in all cases at the latest within fourteen days from the day on which you notify us as described above. The period is observed when you send the goods before the period of fourteen days expires. We pay all direct costs of sending back the goods in this case. The consumer has to send the goods using the same delivery method we provided when sended goods to them.

In case we have to pay a compensation to you it would amount the defected goods prise at the moment of the purchase. To make this payment, we use the same method of payment that you used when making the original transaction, unless we explicitly agree otherwise with you; in no case you are charged fees due to this payment. We can refuse the payment until we have either received the defected goods back or until you provide evidence that you have sent back the defected goods, whichever is the earliest.

A warranty claim is not accepted if the installation and operating instructions specified in the manual have not been observed; there are discrepancies between the data in the warranty card and the product itself; there is damage due to repairs by unauthorized persons or services; the occurred damages are a consequence of external factors: dust, liquids, exposure to unfavorable weather conditions and subject to shocks or shock from dropping; improper operation and maintenance of the device; in case of natural wearing out of the materials.


The information provided on this website was inspected carefully and is updated regularly. However, no guarantee can be assumed that all information is complete, correct and up to date at all times. This applies in particular to product information from the manufacturers from the package insert shown.